Welcome to feltfancystore.com! Below are some frequently asked questions about our website and their answers. If you have any other questions, please feel free to contact us.
How do I place an order? You can easily place an order by following the steps below:
Browse our product catalog and select the items you are interested in. Click the “Add to Cart” button to add the items to your cart. Click the shopping cart icon to view your shopping cart and confirm your items. Follow the prompts to fill in the shipping address and payment information. Submit your order. Once the order is confirmed, you will receive a confirmation email.
When can I expect to receive my order? Processing time is usually 1-3 business days, depending on your selections and stock availability. Once shipped, you will receive an email with tracking information. Delivery time varies by region, usually between 3-7 business days.
How do I cancel or modify my order? If you wish to cancel or modify your order, please contact our customer service team as soon as possible by email (cl@feltfancystore.com) and we will do our best to assist you. However, if the order has been processed or shipped, we may not be able to modify or cancel it.
How do I return or exchange my order? We want you to be happy with your purchase. To return or exchange an item, please follow these steps:
Contact us within 30 days of receiving the item to explain your return or exchange request.
Please ensure that the item is unused and in its original packaging.
We will provide a return address and you will be responsible for return shipping costs (unless the item is defective).
How do I contact customer service?
For assistance, please contact us using the following contact information:
We take your privacy and security very seriously. All transactions are encrypted through a secure payment gateway to ensure the safety of your personal and financial information. Please review our Privacy Policy to understand how we collect and use your information.
What is the availability of items on the website?
We strive to keep the product information accurate, but inventory availability may change at any time. Items in the shopping cart are not guaranteed to be available. Once you complete the payment, we will confirm the inventory and process the order.
Can I register an account on the website?
Yes, you can create an account by clicking the “Sign Up” link in the upper right corner of the page. Once registered, you can easily track your orders, manage your personal information and get exclusive offers.
How can I give you feedback or suggestions? We welcome your comments and suggestions. You can contact us via email or social media. If you have any other suggestions or questions, we will deal with them as soon as possible.
Thank you for visiting feltfancystore.com! We hope that you will be satisfied with our products and services!
