Thank you for choosing feltfancystore.com! We are committed to providing high-quality products and excellent customer service. If you are not satisfied with your purchase, our refund policy is as follows:
Refund Request You can request a refund within 30 days of receiving your item. To request a refund, please follow the steps below:
Contact customer support via email at cl@feltfancystore.com and provide your order number and the reason for your refund request.
Make sure the item is unused and includes the original packaging and all included tags and accessories.
Refund Conditions To be eligible for a refund, the item must meet the following conditions:
The item must be unused and undamaged.
Refund Processing Once we receive your refund request, we will review and process the request within 5 business days. Eligible refunds will be refunded to your account using the original payment method. Please note:
Refund processing time may be affected by the payment processor and will be available within 3-5 business days. The refund amount does not include any initial shipping costs or additional fees (such as customs duties and import taxes) unless the item is defective or incorrect.
Return Fee For some items, a return fee may be charged, which will be deducted from the refund amount. The specific fee will be notified to you when the return is processed.
Exchange Policy If you wish to exchange the product, please apply for a refund by following the refund application steps and then place a new order for the desired product. We do not provide direct exchanges.
Contact Us If you have any questions about the refund terms or need help, please feel free to contact our customer service team:
Email: cl@feltfancystore.com Phone: +1-234-194-094 Thank you for trusting feltfancystore.com, we look forward to providing you with better products and services!
